Frequently Asked Questions

General Questions

ETC Requirements

ETC Desktop

  • Operating Systems:
    • Windows XP
    • Windows Vista
  • 1GB RAM
  • 200MB Disk Space
  • A working network connection.

ETC Lite and WebETC

  • Browsers Supported:
    • Microsoft Internet Explorer 7,8,9
    • Firefox 8 or higher
    • Chrome
  • Java 1.6.0_10 or higher
  • Javascript must be enabled.
  • 1GB RAM
  • A working network connection with SSL access(if SSL enabled).

What types of ETC are available?

ETC is currently available for the desktop, in your web browser or on your iPhone or iPad.

How do I get access to ETC?

For information about ETC please contact ICAP Sales at

I cannot login.

Please verify you are using the correct username and password. All usernames and passwords are case sensitive as well. If you continue to have problems with login please contact ETC support at XXXXXXXXXX.

ETC Lite and ETC Web

I only get a loading window.

You may have a corrupted java cache or corrupted java installation. Please contact your IT department for help in verifying and repairing your java cache or installation.

My browser is blocking Java.

This may happen if your browser is configured in certain ways or you are running certain add ons, such as NoScript. Please make sure that java has been enabled in your browser as well. To enable java and scripting please visit these links. Users of Google Chrome may see this warning the first time they attempt to use the java plugin, please follow these instructions for enabling java.

I get a window about security certificates

Depending on your browser settings and the version of java you have installed the first time you run the ETC Lite application you may get a warning about running the application for the first time. If you see this message please click on Accept to run the application. You may click on the checkbox to always allow running the application as well. If you do not click on the checkbox it will always ask you for permission to run.